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Why Are Deliveries Not Showing Up On My Ring Doorbell Camera?

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Are your home deliveries not being recorded on your Ring Doorbell?

First and foremost I am not an expert in any of the areas stated in this document. I cannot vouch for any companies attached in the following links. This document is for informational, problem-solving and resolution purposes. You can review all the materials put together in my research and draw your own conclusions. This presented a problem for me personally and I did some research seeking a resolution; and as a layman, I am way behind in the knowledge of this type of advanced technological occurrences.  Below are some research, data and possible solutions, strategies and links. None of the material below belongs to me. I will continue to update this document as I come across more information.

Thanks, JazDez

All research information is alleged and not known as fact.

Problem – Home deliveries are not being recorded on my Ring Doorbell Service

Some speculation includes avoiding detection, package theft, obscuring delivery times.  There are several possible reasons that delivery persons do not want to be seen. Although this is a ring doorbell problem, all devices in the home attached to the Wifi is affected when the signal is interrupted.

Below are two discussion strings that address the issue. There are more that you can Google of you choose.

  1. Ring Community Public Discussion Ring doorbell not activating with Amazon Deliveries  (11/2020 – Ring Query Message Thread)
  2. Ring Community Public Discussion Motion/recording for FedEx delivery “missed”  (10/2020 – Ring Query Message Thread)

Data, Literature & Word on the Street

Below are some links that provide more information that emerged in the past year as many were home and utilized home deliveries at an exponential rate.

Possible Solutions

After reviewing the material below, consider the following strategies to seek some resolution to the issue. Please consult you Wifi provider for assistance with any changes you may consider making.

  1. Consider checking your WiFi settings to ensure it is at the highest security setting.
  2. Consider contacting your WiFi network provider to see if they can provide a solution.
  3. Contact Ring Doorbell Support and document the events and ask them to seek a resolution for you. It represents  a flaw in the ring security system.  (Consider a Complaint in the Better Business Bureau if Ring Can’t Resolve it)
  4. Consider contacting the company that you ordered the product from and inform them that you suspect that their delivery person may possibly be using an illegal Wifi jamming device and this may impact future purchases from their business. Ask them to add a note to their delivery instruction reminding delivery companies that if this is occurring it is illegal.
  5. When you review your purchased product that was involved in the missed video notification, consider adding the incident in the notes to increase public awareness about this issue.

These are some links that may offer some strategic solutions.

“If the jamming or interference is imminently threatening safety of life, please contact the FCC’s 24-Hour Operations Center at 202-418-1122.” 

  1. Protected Management Frames enhance Wi-Fi® network security  (News Article 2/2020)
  2. Ring Community Discussion  Wifi Jamming  (10/2019 Possible Solutions)
  3. Ring Community Discussion Motion/recording for FedEx delivery “missed” (10/2019 Ring Query Message Blog / Regular Joe provides some other research links)
  4. Comparison Between PoE vs Wi-Fi Camera  (6/2020  FS Community Blog)
  5. Best Power over Ethernet Security Cameras   (Security.org home security website)

I have a sample letter for contact – Message Me for the Letter.

#ringdoorbell #amazondeliveries #fedexdeliveries

Categories: Technological

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